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*Note: All lead times are approximate. Due to a variety of factors, we cannot commit to specific delivery dates.
FD VERSION#.70

FAQs

Broken Glass:
We are not responsible for broken glass after unit leaves the store, so please make sure customer inspects unit before leaving the store.

Cosmetic Issues:
We are able to supply touch-up kits for cosmetic issues. Generally speaking, the industry has a 5' rule. To be considered a defect, the problem area needs to be visible and problematic from 5' away, after repair attempts have been made.

Customer Inspection:
If unit has any damage or cosmetic issues, please inform customer that once it is installed or leaves the store, we are unable to replace the unit.

Freight Damage:
If freight damage to unit is clearly obvious, please refuse the order and email us.

Knotty Alder:
Knotty Alder wood is a natural product valued for its rustic appeal. As a natural product, variations within the texture and finish of the wood are to be expected. As such, we cannot control or be held responsible for the placement, quantity or size of knots, cracks or other distress markings on the wood surface. In addition, our simulated fiberglass knotty alder doors are designed to replicate knotty alder wood, and there will be some variations to provide a rustic appeal. Therefore, if a customer rejects a knotty alder door unit (wood or fiberglass) for appearance, it would be a rare case for us to send a replacement door unit.

Leaking Door Corner:
A leaking door corner is often caused by improper caulking during door installation or lack of overhang. Door corner seals can be purchased and installed for additional protection. For more details, download our Door Solutions Bulletin by clicking here.

Leaking Door Lite Frame:
A leaking door lite frame is often caused by lack of overhang and direct sunlight, or chemicals used on glass during construction. Order a replacement door lite frame using the Parts tab. For more details, download our Door Solutions Bulletin by clicking here.

Leaking Door Sill:
A leaking door sill is often caused by improper caulking during door installation or lack of overhang. For more details, download our Door Solutions Bulletin by clicking here.

Mini-blinds Won't Operate:
Magnets control the ability to raise and lower the blinds. Moving the operator abruptly or improperly handling of the door unit during transporting may have caused the magnets to temporarily disengage. For details on how to re-engage the operator, download our Door Solutions Bulletin by clicking here.

Rustic Iron Work:
Iron grilles are handcrafted. Therefore cosmetic variations - such as with the appearance of welds or exact symmetry of the grilles and speakeasy - are to be expected and considered characteristics of this craft.

Rustic Mahogany:
Rustic mahogany wood doors have been distressed to increase their rustic appeal. We cannot control or be held responsible for the placement, quantity or size of distress markings on the wood surface. In addition, our simulated fiberglass rustic mahogany doors are designed to replicate distressed mahogany wood, and there will be some variations to provide a rustic appeal. Therefore, if a customer rejects a rustic mahogany door unit (wood or fiberglass) for appearance, it would be a rare case for us to send a replacement door unit.

Warranty & Claims:
For claims, please fill out the form found under the Forms & Documents tab. Be sure to fill out section on what customer is asking for if known and also supply required photographs. Email the completed form to us.

 

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