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*Note: All lead times are approximate. Due to a variety of factors, we cannot commit to specific delivery dates.
FD VERSION#.70

FAQs

Broken Glass:
We are not responsible for broken glass after unit leaves the store, so please make sure customer inspects unit before leaving the store.

Cosmetic Issues:
We are able to supply touch-up kits for cosmetic issues. Generally speaking, the industry has a 5' rule. To be considered a defect, the problem area needs to be visible and problematic from 5' away, after repair attempts have been made.

Customer Inspection:
If unit has any damage or cosmetic issues, please inform customer that once it is installed or leaves the store, we are unable to replace the unit or give a discount.

Freight Damage:
If freight damage to unit is clearly obvious, please refuse the order and email us.

Knotty Alder:
Knotty Alder wood is a natural product valued for its rustic appeal. As a natural product, variations within the texture and finish of the wood are to be expected. As such, we cannot control or be held responsible for the placement, quantity or size of knots, cracks or other distress markings on the wood surface. In addition, our simulated fiberglass knotty alder doors are designed to replicate knotty alder wood, and there will be some variations to provide a rustic appeal. Therefore, if a customer rejects a knotty alder door unit (wood or fiberglass) for appearance, it would be a rare case for us to send a replacement door unit.

Gap Around Door:
A visible gap around the door is often caused by an improper installation. Verify door unit was installed square in the opening in all directions. "Long Reach" weatherstripping can be used if there is still a gap, available to order on the Parts tab. For more details, download our Door Solutions Bulletin by clicking here.

Leaking Door Corner:
A leaking door corner is often caused by improper caulking during door installation or lack of overhang. Door corner seals can be purchased and installed for additional protection. For more details, download our Door Solutions Bulletin by clicking here.

Leaking Door Lite Frame:
A leaking door lite frame is often caused by lack of overhang and direct sunlight, or chemicals used on glass during construction. Order a replacement door lite frame using the Parts tab. For more details, download our Door Solutions Bulletin by clicking here. Additional caulking may also help. For more details on this, download our Door Solutions Bulletin by clicking here.

Leaking Door Sill:
A leaking door sill is often caused by improper caulking during door installation or lack of overhang. For more details, download our Door Solutions Bulletin by clicking here.

Mini-blinds Won't Operate:
Magnets control the ability to raise and lower the blinds. Moving the operator abruptly or improperly handling of the door unit during transporting may have caused the magnets to temporarily disengage. For details on how to re-engage the operator, download our Door Solutions Bulletin by clicking here.

Door Sticks When Opening or Closing:
A sticking door is often caused by an improper installation. Verify door unit was installed square in the opening in all directions. "E-Z Shim" shims can be purchased and installed to help realign the door without removing it from the hinges. For more details, download our Door Solutions Bulletin by clicking here.

Rustic Iron Work:
Iron grilles are handcrafted. Therefore cosmetic variations - such as with the appearance of welds or exact symmetry of the grilles and speakeasy - are to be expected and considered characteristics of this craft.

Rustic Mahogany:
Rustic mahogany wood doors have been distressed to increase their rustic appeal. We cannot control or be held responsible for the placement, quantity or size of distress markings on the wood surface. In addition, our simulated fiberglass rustic mahogany doors are designed to replicate distressed mahogany wood, and there will be some variations to provide a rustic appeal. Therefore, if a customer rejects a rustic mahogany door unit (wood or fiberglass) for appearance, it would be a rare case for us to send a replacement door unit.

Painting and Caring for a Primed Steel or Fiberglass Door:
Choose any paint, depending on what you want for the final finish and what is readily available in your market. Paint the unit following the paint manufacturer's instructions. Painted steel and fiberglass entry doors can be cleaned using soap and water or any non-abrasive household cleaners. If paint is faded, door may need to be re-painted.

 

Caring for a Pre-finished Fiberglass Door:
Fiberglass entry doors can be cleaned using soap and water or any non-abrasive household cleaners. Exposure to the elements will cause even a well finished door unit to deteriorate. Inspect your door unit periodically. If the topcoat has been damaged or is showing signs of deterioration, an additional application of top coat will need to be applied. Depending on the environment, the door unit may need to be refinished periodically.

 

Finishing an Unfinished Wood Door:
Unfinished wood door units must be finished or primed and painted on all six sides immediately. Use good quality oil base or acrylic latex paints. Do not use a water base primer. If painting, higher gloss paints will offer better protection than flat or low gloss paints. If staining, follow the stain manufacturer's instructions for finishing the door.

 

Caring for a Pre-finished Wood Door:
A pre-finished wood entry door unit is a fine piece of furniture and must be maintained as such. For everyday cleaning, a wood furniture polish may be used. If door shows some fading, a liquid scratch cover polish may be used to give the door some extra luster. Exposure to the elements will cause even a well finished wood door unit to deteriorate. Inspect your door unit periodically. If the topcoat has been damaged or is showing signs of deterioration, an additional application of top coat will need to be applied. Depending on the environment, the door unit will need to be refinished periodically.

 

Warranty & Claims:
For claims, please fill out the form found under the Forms & Documents tab. Be sure to fill out section on what customer is asking for if known and also supply required photographs. Email the completed form to us.

 

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